Kelly Auto Group has been awarded a 2019 DealerRater Consumer Satisfaction Award, an annual recognition given to auto dealerships that deliver outstanding customer service as rated by online consumer reviews. DealerRater, the world's leading car dealer review website, created the Consumer Satisfaction Award program to let online car shoppers instantly spot dealers that provide high-quality customer service.
Consumer Satisfaction Awards are given to the top 10 percent of U.S. new-car dealers based on their PowerScore™, as well as top independent and Canadian dealerships that receive at least 25 annual reviews and maintain an average PowerScore™ rating of 4.0 out of 5.0. The PowerScore™ is determined using a Bayesian algorithm that factors the dealership’s average DealerRater consumer rating and the total number of reviews written about the dealership during the 2018 calendar year.
"We'd like to congratulate Kelly Auto Group and all of our Consumer Satisfaction Award winners," said DealerRater General Manager, Jamie Oldershaw. "DealerRater's extensive review database allows shoppers to identify dealerships that are providing excellent customer experiences, and it's clear that Kelly Auto Group stands out amongst its peers in the U.S."
Kelly Auto Group has achieved consistently high scores on the DealerRater website, placing it among the top dealerships nationwide. Online shoppers visiting Kelly Auto Group’s dealer page will find a "2019 Consumer Satisfaction Award winner" badge on their profile to instantly recognize it as a high-quality dealership.
Founded in 2002, DealerRater, a Cars.com Company, is the world's leading car dealer review website that connects consumers with the right person at the right dealership. The site offers more than 4 million sales and service reviews across 42,000 U.S. and Canadian dealerships, including a network of more than 6,000 Certified Dealers. DealerRater content has a reachable audience of more than 32 million consumers across the web each month. By offering a product suite that allows qualified dealerships to manage their reputations and achieve higher SEO rankings, DealerRater supports new customer connections by growing online presence.